General & Refund Policies

 Registered Players

1.   Wear soccer boots & shin pads to training and on game days

2.   Wear club shorts & socks on game days

3.   Must have read the players code of coduct as listed on both FNSW and FSC websites and must abide by the players code of conduct.

 New Refund Policy as at 2018:

 Part A - Prior to competition commencing:

 If player de registered from the club before the onset of the competition, then the club will refund the players registration fees less an administration fee of either:

(i) $10 if registered in U6-11 aged competition or in U12 to U17 competition prior to attending club’s trials;

(ii) $20 if registered in U12 to U17 competition and attends the club’s trials the de registered.

In both cases the player can choose to remain a Heart Club member for 2018 at a cost of $10.

If the player has participated in the Active Rebate/Voucher then the club can only pass the $100 Active Rebate/Voucher to another approved sport, fitness or physical activity provider. The club cannot, by law, return the $100 Active Rebate/Voucher to the player as it is not redeemable for cash. Refer to article 13.6 of FSC Registration Regulation FSC Registration Regulations which is available from the FSC website library

Part B - After competition commenced:

Once the competition has started and the player deregisters, No refund will be returned as the club will still be charged a fee for the player being registered with FFA. However the club may be prepared to:

(i) If the player decides to go to another FFA club after competition starts and has participated in the Kids Active Rebate, then we may move the $100 Active Rebate to the new club and the balance of the FFA rego payment may be refunded less admin fee as per (i) and (ii) in part A above. This will be at the discretion of the club.

(ii) If the player de registers to go to another sport (i.e. not football) the registered player then forfeits the registration fee given that the club will be charged this by FFA. If the player has participated in the Active Rebate/Voucher and registers for another approved sport, fitness or physical activity provider then the club will work with new provider to possibly pass on the the Active Rebate/Voucher non FFA club. The new club will need to contact Unanderra Hearts via email and the club will transfer the $100 rebate to that club. Again this will be at the disretion of the club.

(iii) in both (i) and (ii) in Part B above the player will also forfeit the Unanderra club membership of $10 as they would have alreday participated in the monthly draws.

 

Grievance/dispute Policy:

If anyone has a grievance or dispute regarding a Coach/Manager you must first discuss the problem with the Coach/Manager in a professional manner.

If the matter has not been resolved then you may list your concerns and the attempts made to resolve the grievance with the Coach/Manager in writing and send it to the club secretary.

For any possible action to be taken please ensure the letter is signed otherwise the committee may decide to take no action or it may delay the process.

Once the letter is received by the secretary, he/she will table it at the next committee meeting for the club committee to review and discuss.

Please do not wait till the end of the season to lodge a complaint as it will be too late for the committee to take any action.