Grievances and Complaints Management Policy 2016 (Reviewed in 2016)
This policy is reviewed regularly and was last reviewed and accepted by the Wodonga Junior Football Club Committee in 2016
This policy was sourced from the Australian Childcare Accreditation Council, Play by the Rules website (https://www.playbytherules.net.au/ ) and Good Sports website (http://goodsports.com.au/ ). This policy was created in June 2015.
Important Note: The grievances and complaints management policy supports and guides the actions of each stakeholder that accesses the Wodonga Junior Football Club; this not only includes children and families but also coaches, the Committee, spectators and the wider community. The grievances and complaints shall be judged by current club policy and the grievances and complaints policy is not to be used as a mechanism for policy change.
Policy statement
• The service’s Grievances and Complaints Management Policy values:
- procedural fairness and natural justice;
- a culture free from discrimination and harassment;
- transparent policies and procedures; and
- avenues for recourse and further investigation.
• The Grievances and Complaints Management Policy ensures that all persons are presented with procedures that:
- value the opportunity to be heard;
- promote conflict resolution;
- encourage the development of harmonious partnerships;
- ensure that conflicts and grievances are mediated fairly; and
- are transparent and equitable.
• Wodonga Junior Football Club has a duty of care to ensure that all persons are provided with a high level of equity and fairness in relation to the management of grievances and complaints.
• In meeting the club’s duty of care, the Committee agree to implement and endorse the club’s Grievances and Complaints Management Policy.
• With regard to staff employed by Wodonga Junior Football Club the Occupational Health and Safety Act states that employers have a duty of care to their employees to ensure that the working environment supports emotional and mental wellbeing.
The following - Greivences and Complaints Management Policy is attached here
