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| 1. Keep Calm |
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The ability to remain cool in stressful situations communicates to others |
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a sense of control and maturity. Never rush things and become flustered. |
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Think clearly, prioritise options and decide the most appropriate action. |
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| 2. Treat Players with Respect |
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Umpires earn respect. Treat players in a manner you would like to be treated. |
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Never talk down to or patronise a player or official. Do not use the term, "I'm |
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the umpire, what I say goes." |
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| 3. Use Positive Body Language. |
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Use positive body language, be interested, smile and make eye contact. Never |
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intrude into a player's personal space. Don't point your finger or be aggressive. |
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Be confident with your signals and sell the decision. |
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| 4. Listen Attentively |
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Communication is a two way process. Participate actively, be attentive and |
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acknowledge or respond to the players words or feelings. A question or comment |
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by a player in a rational, mature manner requires a positive answer. |
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| 5. Communiating Decisions |
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Competent Umpires communicate their decisions effectively and confidently. |
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Players appreciate Umpires who are strong and concise, they have a lot |
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more confidence in Umpires when they know and understand what is happening. |
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| 6. Do not Embarrass Players. |
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Never embarrass or belittle a player or official. Work at not being the centre |
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of attention. |
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| 7. Penalise Actions |
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At times you will have to caution a player. When communicating this focus your |
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comments on the action not the players character or personality. |
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| 8. Selectively Ignore Comments |
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Not every remark requires a response. Some are made as a natural expression |
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of frustration. Ignore the remark at the time and follow up at a later stage if |
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deemed necessary. This is very important if the player is angry. |
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| 9. Avoid Sarcasm |
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Sarcasm is a barrier to effective communicaton. It serves only to hurt the feelings |
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or reduce the self esteem of others. It is un-professional and has no place in |
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Umpiring |
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| 10. Do Not Try to Have the Last Word. |
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You will not change a Player's mind, your answer should be brief and direct |
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and provided in a calm and respectful manner. Let it go after that. |
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